<aside> <img src="/icons/first-aid-kit_blue.svg" alt="/icons/first-aid-kit_blue.svg" width="40px" /> In spring 2023, I had the opportunity to serve as project manager and content designer on a SCADpro initiative to redesign physician workspaces at the request of Mayo Clinic in Jacksonville, Florida. My role in this interdisciplinary 10-week project included managing project timelines, generating copy, providing cross-functional support for 20 team members, and presenting updates and final deliverables.
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Mayo Clinic approached our team to brainstorm possible office redesigns for busy physicians struggling to use outdated, non-private office spaces for their hybrid appointment schedules. Many physicians found their offices to not be functional for their practice in a post-pandemic landscape, so it became our goal to create user-centric office spaces combining innovative medical technology with actionable and realistic plans.
Our driving question: how can we reimagine Mayo Clinic virtual visit office spaces into a hub of innovation that cultivates professionalism and trust between physicians and patients?
Throughout our research, ideation, and prototyping, I communicated closely with stakeholders to make sure that our deliverables were valuable, optimized for the medical industry, and—at the forefront—empowering to the users.
We created two office proposals—one budget-conscious near term solution and one AI-boosted space imagining the future of virtual healthcare. These spaces came directly from stakeholder interviews with physicians, hospital administration, and more.
Through an on-site visit to Mayo Clinic Jacksonville’s campus, we were able to see the current state of physician offices and interview key stakeholders face to face. From here, I generated copy for our stakeholder map and a current state user journey map to highlight and explore pain points in the current process.
Physician offices were not optimized for virtual experiences, and depending on role and seniority many were located in unassigned group office spaces—leading to a host of problems from physician comfortability to patients’ sense of privacy during virtual visits.
After brainstorming in the space itself, we separated the doctors we interviewed into three key groups:
We presented proposals for these three options to stakeholders for feedback, and were asked to continue ideating on the first and third, as general company culture was interested in moving away from the current state into a more open-ended possibility space.